Shipping & Return

Artesan Clothing Shipping Policy

1. No Minimum Purchase Requirement. Enjoy FREE nationwide SHIPPING!!!
2. Shipping Method: Tracked shipping is provided via standard delivery services, with an estimated delivery time of 5-10 business days.
3. Same-day delivery: Orders within Metro Manila are eligible for same-day delivery. It is the customer’s responsibility to pay & arrange for same-day deliveries. 
4. Exclusions: Oversized or heavy items may be excluded from the free shipping offer.
5. Promotional Periods: Free shipping offers may not be available during special promotions or sales events.

 

Artesan Clothing Return Policy

1. Return Period: Customers are allowed to return items within 15 days of purchase, provided the items are in their original condition.
2. Condition of Items: Items must be unworn, unwashed, and with all original tags attached. Packaging should also be intact.
3. Proof of Purchase: A receipt or proof of purchase is required for returns.
4. Refund Method: Refunds will be processed in the original form of payment. Alternatively, customers can opt for store credit or exchanges.
5. Exclusions: Certain items such as underwear, swimwear, or sale items are non-returnable.
6. Return Process: Customers should contact our customer service or fill out a return form to initiate the return process. Shipping fees for returns are the customer’s responsibility, unless the return is due to a defect or error on our part.